Can we share information over the telephone?
The telephone is a less than perfect way to share student information. Sometimes though, it is the only viable alternative. Take steps to positively identify the caller before you release personally identifiable information of any type. Whenever possible, put yourself in a position to confirm information that has already been accessed rather than provide for its outright release. Above all, use your professional judgment; we want to limit the amount of frustration experienced by our legitimate callers while we ensure that our students' rights are not violated.