Service Name
|
Video Streaming
|
| Description |
Provide storage and distribution of static multimedia content. Full support of LIVE video streaming for CIO approved major events including commencement. Consultation on all aspects of new video streaming projects is available.
|
Service Line
|
IT Service Center and Multimedia Services
|
| Features |
- Administer quicktime video server for storage and distribution of static multimedia content.
- Determine requirements for space, use and delivery of specific content types
- Consultation to determine scope of new live video streaming projects including recommendations on storage space, content file type and third party service providers (such as Ustream).
|
| Service Administrator (owner) |
Joe Hiltabidel
|
| VP Customer |
Vice President for Academic
Affairs and Dean |
| Availability |
Online content available 24/7 - Live sessions during business week and on special request (Commencement and other CIO approved major events) |
| Support |
IT Service Center - 864-294-3277 - help.desk@furman.edu for routine requests, to enroll in announced opportunities, and to request consultation
|
| Initiated |
Approved work requests
|
| Charges |
Service provided at no cost to customers. Costs of servers, storage and/or subscriptions may be handled by ITS or by departments or other entities depending upon user base and institutional support.
|
Delivery channels
|
- Completed work requests
- Online URL and/or credentials provided to customer
|
| Prerequisites |
- Supporting infrastructure
- Request within the scope of ITS/campus goals
- Furman NetID required for internal resources
|
Key Service Targets
|
- Track-It feedback 90%+ positive.
- Initial contact with user within 2 business days of request.
- 95% uptime for static content, excluding planned outages
- 99% reliability consulting on resource and project scope and availability within 5 days.
|