Service Name
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Technology Training
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| Description |
This service develops training content and manages training activities needed to operate, support or use an IT service or IT supported business service successfully.
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Service Line
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IT Service Center and Multimedia Services
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| Features |
- Design, develop, build and test training content and materials
- Identify requirements and coordinate activities to build and implement infrastructures used to deliver training
- Coordinate and schedule training sessions and classes
- Monitor personnel for completion of training and 3rd party certifications
- Coordinate activities with 3rd party training providers when appropriate
- Provide time and cost estimates for building, production of training content and delivering training
- Coordinate activities to store and administer distribution and warehousing of training content
- Provide technology skill assessment materials and recommendations to complement staff hiring processes
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| Service Administrator (owner) |
Susan Dunnavant
|
| VP Customer |
Assistant Vice President for Human Resources |
| Availability |
Online content available 24/7 - Live sessions during business week and on special request |
| Support |
IT Service Center - 864-294-3277 - help.desk@furman.edu for routine requests, to enroll in announced opportunities, and to discuss additional training needs
|
| Initiated |
- Approved work requests
- ITAC, ACC, Administrative Council or Technology Liaisons feedback
- Strategic Initiatives
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| Charges |
Provided at no cost to customers. Costs shared between ITS and Human Resources.
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Delivery channels
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- Completed work requests
- Classroom sessions
- Training presentations
- Online training sessions
- Published training content
- Consulting support
- Subscription services
- One-on-one sessions with customer
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| Prerequisites |
- Supporting infrastructure for online delivery channels
- Request within the scope of ITS/campus goals
- Area-specific expertise for special and proprietary applications
- Funding for materials, subscriptions, streaming resources
- Participation/use by customers
- Furman NetID required for most training opportunities
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Key Service Targets
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- Track-It feedback 90%+ positive.
- 90%+ of requests fulfilled within one semester.
- 90%+ of seats in structured sessions filled.
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