Furman University

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Provides a service to implement, operate and maintain physical server hardware and systems software assets that underpin IT and business services.

Server Administration

• Plan, install, configure and test server hardware and operating systems software configurations.
• Configure servers for network access and perform connectivity testing to ensure servers are recognized by network.
• Identify physical facility requirements needed to operate servers (i.e. floor space, equipment clearance, electrical, cooling, cabling, weight load).
• Decommission server hardware and related software upon request.
• Provide server hardware, software and networking requirements to support procurement activities.
• Install or remove service application and scripting components on request.
• Maintain server hardware and software assets in compliance with supporting 3^rd party vendor and lease requirements.
• Maintain information about installed server hardware, software and networking configuration items and ensure accuracy and availability to others.
• Label servers with asset tags and track server locations, serial numbers and owners.
• Provide consulting services and support for release package testing, installation, deployment and operation.
• Provide troubleshooting and technical support services for server hardware, software and networking components.
• Implement capacity planning and tuning actions for server assets.
• Coordinate and schedule server repair services with 3^rd party vendors and validate that expected repairs and software patches achieved expected benefits.
• Maintain Server Known Error and bug lists.
• Provide consulting and support services to identify server operational, monitoring and reporting requirements.
• Plan, architect and administer server virtualization solutions for server and operating system assets.

Cathy Frazier

Windows servers are available 24 X 7 X 365 except during planned maintenance and upgrades.

• Support is provided 8:30 am - 5:00 pm M - F except for campus holidays and shutdowns
• Trouble calls to IT Service Center 864-294-3277 or email help.desk@furman.edu.

• Approved Work Requests
• Escalated Incidents or Problems from the IT Service Center

None

• Satisfied Work Requests
• Consulting and Support

• Functioning network infrastructure
• Person reporting problem provides sufficient data to research the problem

• 90% of problems related to user connected to the system resolved within 4 business hours or escalated to the appropriate vendor
• 90% of approved server installs performed within 2 weeks of approval