Service Name
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Procurement Support
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| Description |
This service provides support for timely procurement of hardware, software, and software maintenance from 3rd party suppliers that will be used to support ITS and University faculty and staff.
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Service Line
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ITS Administration
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| Features |
- Provide services to purchase and receive goods/services used to support ITS and University faculty and staff
- Proactively identify opportunities for lower pricing by consolidating procurement requests and identifying short lists of desired suppliers
- Refer new requests to CIO for approval per Furman University policies
- Coordinate procurements to have the components delivered in a timely fashion
- Enter and track purchases in ITS Track-It Purchasing module
- Create Track-It work order for delivery of goods and services when necessary
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| Service Administrator (owner) |
Shirley Haines
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| VP Customer |
Vice President for Finance and Administration
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| Availability |
8:30 am - 5:00 pm M - F except for campus holidays and shutdowns |
| Support |
IT Service Center 864-294-3277 or email help.desk@furman.edu
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| Initiated |
- Requests escalated from the IT Service Center
- Contact from ITS colleague
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| Charges |
If hardware or software purchase is not provided by ITS, customer will pay actual charges
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Delivery channels
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- Completed procurement requests
- Delivered goods and services
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| Prerequisites |
- Purchase must be for use at University or University supported program
- Purchase must meet defined guidelines of ITS and Furman University policies
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Key Service Targets
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- Initial contact with user within 1 business day.
- Provide anticipated delivery date.
- Deliver as soon as possible after receiving.
- User satisfaction as measured by 90%+ of Track It Surveys receiving positive responses.
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