Service Name
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Print Management - Network
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| Description |
Provides a service to implement, install, maintain and support shares University printers and multifunction devices used to support IT and business services.
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Service Line
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IT Service Center and Multimedia Services
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| Features |
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Plan, install, configure and test print infrastructure components and connectivity.
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Identify print capacity requirements needed to support services.
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Identify physical facility requirements needed to operate printing components (i.e. floor space, equipment clearance, electrical, cooling, cabling, weight load).
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Provide print requirements to support procurement activities.
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Decommission print infrastructure components upon request.
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Maintain print components in compliance with supporting vendor requirements.
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Maintain information about printer and print queue configurations and ensure accuracy and availability to other.
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Provide consulting services and support for release package testing, installation, deployment and operation.
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Provide troubleshooting and technical support services for print infrastructures.
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Provide consulting and support services to identify printer and print queue operational, monitoring and reporting requirements.
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Coordinate, schedule, implement and test print tuning activities.
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Coordinate and schedule repair services with 3rd party vendors for print devices and validate that expected repairs and patches achieved expected benefits.
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Label print device components with identification tags and track printer locations, and owners.
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Plan, design, implement, test operate and manage print queues and print queue configurations.
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Plan design, implement, test and manage print spools.
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Manage and maintain definitive hardware stores for printer spare parts and equipment.
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Plan, architect and administer printer virtualization solutions for printing assets.
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| Service Administrator (owner) |
Richard Lange
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| VP Customer |
Vice President for Finance and Administration |
| Availability |
Printing capability available 24/7. Installation and support services available 8:30 am - 5:00 pm M - F except for campus holidays and shutdowns.
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| Support |
IT Service Center 864-294-3277 or email help.desk@furman.edu
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| Initiated |
- Approved Work Requests
- Escalated Incidents or Problems from the IT Service Center
- ITS Managers for planned improvements/changes
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| Charges |
Support of printing is as no cost to the customer. Depending upon function and status, some equipment is leased by the university, provided by ITS or approved by CIO for departmental purchase.
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Delivery channels
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- Satisfied work Requests
- Consulting and Support
- Completed infrastructure moves or reassignments
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| Prerequisites |
- Supporting infrastructure
- Access to IP configuration servers and appropriately configured domain controllers
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| Key Service Targets |
- 90%+ positive feedback on Track-It user surveys
- TechQual survey relevant questions return responses above minimum expectations
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