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ITS Service Description

Service Name
Network Management - Wireless
Description

Provides a service to maintain and support the University's wireless network.

Service Line

Network Infrastructure

Features
  • Plan, install, configure and test wireless networking infrastructure components and connectivity.
  • Identify wireless network load, impact and capacity requirements needed to support services.
  • Identify physical facility requirements for placement of wireless access points.
  • Provide networking requirements to support wireless network procurement activities.
  • Decommission wireless networking infrastructure components upon request.
  • Maintain wireless networking components in compliance with supporting vendor requirements.
  • Maintain information about wireless network topology and configuration items and ensure accuracy and availability to others.
  • Provide consulting services and support for software package testing, installation, deployment and operation.
  • Provide troubleshooting and technical support services for the wireless networking infrastructure.
  • Provide consulting and support services to identify wireless network operational, monitoring and reporting requirements.
  • Coordinate, schedule, implement and test wireless network tuning activities.
  • Define, implement and test wireless network security schemas per requested requirements.
  • Label network components with asset tags and track component locations, serial numbers, IP/MAC addresses for wireless networking equipment.
  • Coordinate and schedule wireless repair services with 3rd party vendors and validate that expected repairs and network patches achieved expected benefits.
  • Manage and maintain definitive hardware stores for wireless networking spare parts and equipment.
Service Administrator (owner)

Dexter Caldwell

VP Customer Provost
Availability

The wireless network is available 24 X 7 X 365 except during planned maintenance and upgrades.

Support
  • Support is provided 8:30 am - 5:00 pm M - F except for campus holidays and shutdowns
  • Trouble calls to IT Service Center 864-294-3277 or email help.desk@furman.edu
Initiated
  • Approved Work Requests
  • Escalated Incidents or Problems from the IT Service Center
Charges

None

Delivery channels
  • Satisfied Work Requests
  • Consulting and Support
Prerequisites
  • Power and operating environment for network equipment
  • Functioning wired network infrastructure
  • Internet connectivity provided by contracted Internet Service Provider
Key Service Targets
  • Support is provided 8:30 am - 5:00 pm M - F except for campus holidays and shutdowns
  • Trouble calls to IT Service Center 864-294-3277 or email help.desk@furman.edu

Connect With Furman

     
3300 Poinsett Highway, Greenville, SC, 29613
Phone: 864-294-2000