Service Name
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Multimedia Facilities Management
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| Description |
This service provides ongoing management and maintenance of physical site infrastructure assets used to house multimedia teaching station infrastructure hardware and related University multimedia equipment.
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Service Line
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IT Service Center and Multimedia Services
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| Features |
- Provide consulting and expertise for physical site multimedia teaching station infrastructure assets such as floor space, mechanical, electrical, ventilation, cabling, lighting and mounting of equipment
- Design, plan and estimate costs of appropriate multimedia accommodations for new construction and renovations
- Acquire appropriate multimedia teaching station technologies
- Manage and maintain physical site teaching station locations to provide clean operating environment free from litter and dust
- Manage, test and maintain instructional multimedia classroom teaching stations
- Represents Information Technology Services in extending multimedia services to campus clients
- Monitor use of physical site premises to identify spaces for upgrades or downgrades to accommodate changes in multimedia equipment capability or general infrastructure
- Oversee changes to physical site multimedia teaching station infrastructure to ensure existing services are not adversely impacted by physical site construction activities
- Ensure proper labeling of multimedia equipment and cables in place and adequately maintained
- Oversee repairs to physical site multimedia teaching station infrastructure components done by 3rd parties and validate that repairs meet expected benefits
- Manage and maintain conference and meeting room audio, video and teleconferencing equipment that have been designed and installed by ITS with approved University budgets
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| Service Administrator (owner) |
Tim Hightower
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| VP Customer |
Vice President for Academic
Affairs and Dean |
| Availability |
7 am - 3 pm M-F |
| Support |
Routine support and requests for consultative inquiries: IT Service Center - 864-294-3277 - help.desk@furman.edu
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| Initiated |
- Approved work Requests
- Escalated Incidents or Problems from the IT Service Center
- Recommendations from Classroom Committee
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| Charges |
Internal planning, configuration and maintenance services provided at no cost to customer - source of funds for installations, repairs and upgrades depend upon classification of space, request status (standard systems or specialty) and funding availability.
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Delivery channels
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- Satisfied Work Requests
- Consulting and Support
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| Prerequisites |
- Approved designated budget money specifically for the design, implementation and support of audio/video system
- Appropriate network and construction infrastructure to support requirements
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| Key Service Targets |
- Track-It user feedback 90%+ positive
- 90%+ of faculty/students reporting classroom spaces above minimum expectations on TechQual survey
- Less than 5% of service requests representing foreseeable failures (lamps burned out, etc.)
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