Service Name
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Multimedia Equipment Lending and Scheduling
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| Description |
This service makes provisions for lending and scheduling equipment provided by Multimedia Services and offers a variety of media conversion and editing assistance.
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Service Line
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Client Services
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| Features |
- Administer applications/hardware for the dubbing/transfer of analog and digital media within appropriate copyright guidelines
- Coordinate pickup and delivery of equipment available for loan
- Offer training and assistance in the use of equipment for loan
- Maintain equipment for loan to ensure full functionality, including expendable supplies such as cables, lamps and batteries
- Provide multimedia equipment to faculty/staff/students for purpose of self-service media conversion and editing
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| Service Administrator (owner) |
Joe Hiltabidel
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| VP Customer |
Vice President for Academic
Affairs and Dean |
| Availability |
- Delivery or pickup/return of equipment is available during normal IT Service Center hours
- Requests may be initiated electronically 24/7
- Services related to media editing/conversion take place as time permit between scheduled pickups and delivery of multimedia equipment and urgent IT Service Center issues
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| Support |
IT Service Center - 864-294-3277 - help.desk@furman.edu for support and to schedule the use of equipment
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| Initiated |
Approved work requests |
| Charges |
Service provided at no cost to customers. Cost of requested blank media |
Delivery channels
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- Completed work requests
- Portable equipment must be picked up by requester
- Non-portable equipment will be delivered and picked up by Multimedia/IT Service Center Staff
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| Prerequisites |
- Students must have a faculty or staff member make a request in writing on their behalf with at least 24 hours advance notice for a request of portable or non-portable.
- Staff and faculty must make their request with at least 24 hours advance notice for a request of portable or non-portable equipment. Weekend requests must be initiated 24 hours prior to the close of business on Fridays.
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Key Service Targets
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- Track-It feedback 90%+ positive
- TechQual survey within expectations for minimum and desirable or beyond.
- Zero reported equipment failures during lending engagements
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