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ITS Service Description

Service Name
Server Management - Mac OSX Server
Description

Provides a service to implement operate and maintain physical Mac OSX server hardware and systems software assets that underpin IT and business services.

Service Line

Server Administration  

Features

  • Plan, install, configure and test server hardware and operating systems software configurations. 
  • Configure servers for network access and perform connectivity testing to ensure servers are recognized by network.
  • Identify physical facility requirements needed to operate servers (i.e. floor space, equipment clearance, electrical, cooling, cabling, weight load).
  • Decommission server hardware and related software upon request.
  • Provide Server hardware, software and networking requirements to support procurement activities.
  • Install or remove service application and scripting components on request.
  • Maintain server hardware and software assets in compliance with supporting 3rd party vendor and lease requirements.
  • Maintain information about installed server hardware, software and networking configuration items and ensure accuracy and availability to others.
  • Label servers with asset tags and track server locations, serial numbers and owners.
  • Provide consulting services and support for release package testing, installation, deployment and operation.
  • Provide troubleshooting and technical support services for server hardware, software and networking components.
  • Implement capacity planning and tuning actions for server assets.
  • Coordinate and schedule server repair services with 3rd party vendors and validate that expected repairs and software patches achieved expected benefits.
  • Maintain Server Known Error and bug lists.
  • Provide consulting and support services to identify server operational, monitoring and reporting requirements.
  • Plan, architect and administer server virtualization solutions for server and operating system assets.

 

Service Administrator (owner)

Russell Ensley

VP Customer Provost 
Availability

Mac OSX servers are available 24 X 7 X 365 except during planned maintenance and upgrades.

Support

Support is provided 8:30 am - 5:00 pm M - F except for campus holidays and shutdowns. 
Trouble calls to Help Desk 864-294-3277 or email help.desk@furman.edu

Initiated
  • Approved Work Requests
  • Consulting and Support
Charges

None 

Delivery channels
  • Satisfied Work Requests
  • Consulting and Support 
 Prerequisites
  • Functioning network infrastructure
  • Person reporting problem provides sufficient data to research the problem 
 Key Service Targets
  • 90% of problems related to user connected to the system resolved within 4 business hours or escalated to the appropriate vendor
  • 90% of approved server installs performed within 2 weeks of approval 

Connect With Furman

     
3300 Poinsett Highway, Greenville, SC, 29613
Phone: 864-294-2000