Service Name
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Learning Management System (Moodle)
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| Description |
This service supports, maintains, and manages the learning management system (LMS) for delivery of online course materials and activities.
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Service Line
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Shared/Department Software Support
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| Features |
- Coordinate management and maintenance of campus learning management system and required subsystems
- Coordinate course, user, and enrollment creation with Administrative Systems personnel
- Assist in course materials and activities setup
- Create custom course configurations as required with consultation
- Continue to assess and provide best practices for learning management system use and management
- Assess and implement new features and remove deprecated features as required by the campus community
- Offer workshops and one-on-one assistance to faculty in using the learning management system
- Develop and deliver customized training material for advanced LMS functions
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| Service Administrator (owner) |
Cort Haldaman
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| VP Customer |
Dean of Faculty |
| Availability |
System available 24/7, consultative inquiry support available on request. Support for routine requests available during normal IT Service Center hours.
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| Support |
IT Service Center - 864-294-3277 - help.desk@furman.edu for routine requests, enrollment in scheduled training opportunities, and to request targeted training or consultative inquiries.
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| Initiated |
- Approved work requests
- Escalated requests from IT Service Center
- Direct contact for consultation
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| Charges |
No cost to users. Charges for approved integration and enhanced features may apply to requesting departments.
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Delivery channels
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- Completed work requests
- Online services
- Consulting support
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| Prerequisites |
- Supporting infrastructure
- Request within the scope of ITS/campus goals
- Funding for required software and hardware
- Participation/use by customers
- Furman NetID required
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| Key Service Targets |
- Two business day or less response for 100% of consultation requests.
- Four hour or less initial response for 95% of trouble/support requests initiated through the IT Service Center
- 100% of upgrades and maintenance activities that have the potential for service interruptions handled through Change Requests approval process
- Application uptime 99% of network uptime
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