Service Name
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University Computer Device Management
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| Description |
This service provides management of University-owned desktop/laptop computers.
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Service Line
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IT Service Center and Multimedia Services
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| Features |
- Design, build, test, implement and maintain computer images.
- Identify, record and configure software applications and drivers used for ITS services.
- Provide information about configurations and assets to others through a formalized request mechanism.
- Conduct configuration and asset audit activities to ensure reliability of information where permitted.
- Plan, design, build, test, implement and maintain automated discovery technologies and automated linkages to populate configuration and asset control management systems and repositories.
- Maintain and manage information about warranties for physical assets.
- Coordinate activities to dispose of assets.
- Maintain accurate information about attributes of configurations and assets such as status, location, serial number, description, owners, versions, and relationships to other configuration items.
- Provide status accounting to validate usage of configurations and assets.
- Build and maintain standards for naming and labeling configuration and asset components.
- Provide and maintain configuration baselines.
- Provide requirements and strategies to backup and recover configuration and asset management systems and data in the event of a major business disruption.
- Maintain workstation hardware and software assets in compliance with supporting 3rd party vendors.
- Maintain information about installed workstation hardware, software and networking configuration items and insure accuracy and availability to others.
- Provide consulting services and support for release package testing, installation, deployment and operation.
- Provide troubleshooting and technical support services for workstation hardware, software and networking components.
- Implement tuning actions for workstation assets.
- Manage and maintain definitive hardware inventory of redeploy desktops, laptops and accessories.
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| Service Administrator (owner) |
Derek Stanley
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| VP Customer |
Vice President for Finance and Administration |
| Availability |
8:30 am - 5:00 pm M-F except for campus holidays and shutdowns.
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| Support |
IT Service Center 864-294-3277 or email help.desk@furman.edu
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| Initiated |
- Approved work requests
- Approved operational procedures
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| Charges |
Service is at no charge to customer. System costs vary by status, i.e., in replacement cycle or departmental/grant funded.
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Delivery channels
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- Satisfied work requests
- Consulting support
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| Prerequisites |
Device is for use by Furman University personnel or program associated with university.
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| Key Service Targets |
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User satisfaction as measured through sampled surveys with 90%+ positive responses
- Work requests satisfied within defined performance targets 100% of the time
- Design and build standard configurations to accommodate at least 75% of systems without requiring customization.
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