Service Name
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University Computer Deployment Management
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| Description |
This service manages and maintains University owned personal computing devices and related assets used by University employees
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Service Line
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IT Service Center and Multimedia Services
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| Features |
- Configure workstations for network access and perform connectivity testing to ensure desktops are recognized by network
- Back-up data of replaced system and download to new system when needed
- Download backed up data to new system when needed
- Decommission and cleanse workstation hardware and related software and data upon request
- Install, modify or remove workstation hardware and software components on request
- Maintain information about installed workstation hardware, software and networking configuration items and ensure accuracy and availability to others
- Label workstations with asset tags and track workstation locations, serial numbers and owners
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| Service Administrator (owner) |
Derek Stanley
|
| VP Customer |
Vice President for Finance and Administration
|
| Availability |
8:30 am - 5:00 pm M - F except for campus holidays and shutdowns |
| Support |
Requests for support to IT Service Center at 864-294-3277 or email help.desk@furman.edu
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| Initiated |
Approved Work Requests
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| Charges |
Service is at no charge to customers
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Delivery channels
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- Satisfied Work Requests
- Consulting and Support
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| Prerequisites |
Device is for use by Furman University personnel or program associated with university
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| Key Service Targets |
-
Deliver system within two weeks 100% of the time or as soon as possible after system is received on campus.
- Minimal disruption to customer with mutually convenient arrangements made in advance and documented in Track-It 100% of the time
- User satisfaction as measured through follow-up surveys with 90%+ positive results
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