Service Name
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Campus email and messaging
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| Description |
This service provides delivery, storage and receipt of electronic and voice messages between company employees. |
Service Line
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Shared/Department Software Support
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| Features |
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Send and receive email, both internally and via the Internet.
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Provide calendar feature with scheduling capability for appointments and reminders.
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Provide an easily accessible global address list of email addresses and “white page” information.
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Provide mailbox storage space in fixed sizes to hold and store messages per identified business requirements.
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Send and receive file attachments (such as Word documents, Excel spreadsheets, etc) with messages being sent or retrieved.
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Provide the ability to create mail distribution groups holding a number of email addresses for easy distribution.
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Archive, purge and delete Email and calendar items per corporate legal and business requirements.
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Provide access to messaging services over the internet via company approved browser solutions.
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Provide shared messages, contacts, and calendar items through Public Folders.
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Protect messages and services with anti-virus and anti-spam solutions.
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Provide encryption capabilities to secure sensitive messages.
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| Service Administrator (owner) |
Cathy Frazier
|
| VP Customer |
Provost |
| Availability |
Campus email and messaging services are available 24 X 7 X 365 except during planned maintenance and upgrades.
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| Support |
Support is provided 8:30 am - 5:00 pm M - F except for campus holidays and shutdowns.
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| Initiated |
- Approved work Requests
- Requests and incidents escalated from the Help Desk
- Approved operational procedures
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| Charges |
Individuals are responsible for paying for any third party software needed to interface smartphones campus email and messaging services.
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Delivery channels
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- Delivered messages via desktop, laptop, and smartphone devices
- Completed work requests
- Completed requests escalated from the Service Desk
- Resolved incidents escalated from the Service Desk
- Consulting Support
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| Prerequisites |
- Functioning network and server infrastructure
- Internet access for mail and messaging to/from the Internet
- Person reporting a problem provides sufficient data to research the problem
- People with smartphones are responsible for configuring their devices with provided settings
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| Key Service Targets |
- 95% of electronic discovery requests satisfied within two weeks.
- 99% of email messages delivered.
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