Service Name
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University Cable TV System Management
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| Description |
This service manages and maintains the University cable TV infrastructure including the cable TV network cabling and channel feeds from contracted service providers.
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Service Line
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Network Infrastructure
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| Features |
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Plan, install, configure and test cable TV systems and configurations to deliver contracted and University cable TV channels.
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Provide adequate video quality to cable TV jacks.
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Process fulfillment requests for installation, moves, adds and changes to approved cable TV locations.
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Identify physical facility requirements needed to operate cable TV components (i.e. floor space, equipment clearance, electrical, cooling, cabling, weight load).
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Decommission cable tv hardware and related systems upon request.
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Provide cable TV requirements to support procurement activities.
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Maintain cable TV assets in compliance with supporting 3rd party vendor and lease requirements.
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Maintain information about installed cable TV hardware and networking configuration items and ensure accuracy and availability to others.
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Label cable TV equipment with asset tags and track locations, serial numbers and owners.
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Provide consulting services and support for cable TV jack testing, installation, deployment and operation.
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Provide troubleshooting and technical support services for cable TV channels and cabling components.
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Implement capacity planning and tuning actions for cable TV assets.
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Coordinate and schedule Cable TV repair services with 3rd party vendors and validate that expected repairs achieve expected benefits.
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Manage and maintain definitive hardware stores for cable TV spare parts and equipment.
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| Service Administrator (owner) |
Ken Roper
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| VP Customer |
Vice President for Student Life |
| Availability |
the campus cable TV system is available 24 X 7 X 365 except during planned maintenance and upgrades.
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| Support |
- Support is provided 8:30 am - 5:00 pm M - F except for campus holidays and shutdowns.
- Trouble calls to Help desk 864-294-3277 or email help.desk@furman.edu.
- Emergency support outside normal work hours is routed through Public Safety at 864-294-2111.
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| Initiated |
- Approved Work Requests
- Escalated Incidents or problems from the Service Desk
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| Charges |
Departments are billed monthly for telephone service use.
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Delivery channels
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- Satisfied Work Requests
- Consulting and support
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| Prerequisites |
- Power and operating environment for cable TV equipment
- Channels provided by contracted 3rd party service providers
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| Key Service Targets |
- 98% uptime for entire cable TV system
- 95% response within 8 business hours
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