Service Name
|
IT Business Services - Budget
|
| Description |
This service provides for accurate and reliable processing of Budget transactions.
|
Service Line
|
Shared/Department Software Support
|
| Features |
- Create ad-hoc reports as requested.
- Research trouble call as needed until resolved - Contact the vendor as needed.
- Install updates as provided by the vendor.
- Assist in the set-up and implementation of new features.
- Develop programs to enhance the Budget functionality as prioritized by the Administrative Systems Advisory Committee.
|
| Service Administrator (owner) |
Randy Dill
|
| VP Customer |
Vice President for Business Affairs |
| Availability |
The Budget system is available 24 X 7 X 365 except during planned maintenance and upgrades.
|
| Support |
- Support is provided 8:30 am - 5:00 pm except for campus holidays and shutdowns.
- Trouble calls and programming requests to Help Desk at 864-294-3277 or help.desk@furman.edu
|
| Initiated |
Approved work requests
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| Charges |
None
|
Delivery channels
|
- Completed work requests
- Consulting support
|
| Prerequisites |
- Functioning infrastructure, network, servers, Unidata, and user interface.
- Person reporting problem provides sufficient data to research the problem.
|
| Key Service Targets |
- Complete 95% of ad-hoc reports within 1 day from when work request was submitted
- Resolve 90% of trouble calls within 5 hours from when notified of problem or escalated to vendor within that time
- Complete 95% of update installations no later than one month of update release
- Complete 95% of set-up and installation of new features at most three months from time user and owner agree feature desired
- Complete 90% program development within 3 months from when an agreement is reached between the requestor and owner as to the scope of the project
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