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Service Name
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Website Support – Web Content Management System
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Description
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This service supports the University by providing assistance in maintaining the infrastructure behind the Web Content Management System.
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Service Line
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Administrative Systems
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Features
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· Create initial sites.
· Create custom forms.
· Pull dynamic content into user’s websites from external locations.
· Manage user permissions.
· Create new layouts as approved by Web Projects Team.
· Create URL redirects as approved by the Web Projects Team.
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Service Administrator (owner)
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Soren King
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VP Customer
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VP Marketing
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Availability
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Consulting available during normal work hours M - F 8:30 am to 4 pm except for weekends, holidays, and planned downtime.
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Support
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- Support is provided 8:30 am - 5 pm M - F except for campus holidays and shutdowns.
- Trouble calls to Help Desk 864.294.3277 or email the owner of the service and cc help.desk@furman.edu
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Initiated
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Charges
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None
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Delivery channels
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- Complete Work Requests
- Consulting and Support
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Prerequisites
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- User provided statement of need and requested solution.
- Underlying software and hardware systems functional.
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Key Service Targets
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· Initial sites will be created within 2 weeks of the request from Marketing.
· 90% of custom form, dynamic content, new layouts, and URL redirects will be completed within 3 weeks from the date of their approval.
· 95% of all user permission issues will be completed within 1 week of request.
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