The ITS Service Catalog provides detailed descriptions for services provided by Information Technology Services. If you have questions about any IT service, please contact the IT Service Center.
Services listed by Service Line / Service Name
IT Service Center
Learning Technology Services
Enterprise Information Services
Systems and Networks
The Furman ITS Service Catalog is part of an initiative to implement Information Technology service management best practices for Furman University. Work on these service catalog descriptions is in-process.
We started creating the Furman ITS Service Catalog using service descriptions found in:
Steinberg, R. A. Servicing ITIL: a Handbook of IT Services for ITIL Service Managers and Practitioners, Trafford Publishing; Victoria, BC, Canada; 2007.
Additional information on Information Technology Infrastructure Library (ITIL)
best practices can be found in:
Behr, K., Kim, G., Spafford, G. The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps, IT Process Institute; Eugene, Oregon; 2005.
also provides a number of resources on how higher education uses ITIL concepts and policies to improve information technology service management.