Service Name
|
Video Streaming
|
| Description |
This service makes provisions for production assistance, storage and distribution of static multimedia content and provides advice and support for live content streaming.
|
Service Line
|
Help Desk and Multimedia Services
|
| Features |
- Administer applications for the creation, storage and distribution of multimedia content
- Coordinate requirements for space and the use and delivery of specific content types
- Maintain current documentation for provided/recommended systems
- Provide multimedia equipment to faculty/staff for purpose of DIY streaming
|
| Service Administrator (owner) |
Joe Hiltabidel
|
| VP Customer |
Provost |
| Availability |
Online content available 24/7 - Live sessions during business week and on special request. |
| Support |
Help Desk - 864.294.3277 - help.desk@furman.edu for routine requests, to enroll in announced opportunities, and to request consultation
|
| Initiated |
Approved work requests
|
| Charges |
Service provided at no cost to customers. Costs of servers, storage and/or subscriptions may be handled by CIS or by departments or other entities depending upon user base and institutional support.
|
Delivery channels
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- Completed work requests
- Online URL and/or credentials provided to customer
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| Prerequisites |
- Supporting infrastructure
- Request within the scope of CIS/campus goals
- Furman NetID required for internal resources
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Key Service Targets
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- Track-It feedback 90%+ positive.
- TechQual survey within expectations for minimum and desirable or beyond.
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