Service Name
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Network Management - Wired
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| Description |
Provides a service to maintain and support the networking and telecommunications infrastructure used to underpin IT and business services. This service manages and maintains the networking and telecommunications infrastructure that provides digital transport and connectivity across that infrastructure. This includes components such as router, hubs, switches, lines, and network appliances.
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Service Line
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Network Infrastructure
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| Features |
- Plan, install, configure and test networking infrastructure components and connectivity.
- Identify network load, impact and capacity requirements needed to support services.
- Identify physical facility requirements needed to operate networking components (i.e. floor space, equipment clearance, electrical, cooling, cabling, weight load).
- Provide networking requirements to support network procurement activities.
- Decommission networking infrastructure components upon request.
- Maintain networking components in compliance with supporting vendor requirements.
- Maintain information about network topology and configuration items and ensure accuracy and availability to others.
- Provide consulting services and support for release package testing, installation, deployment and operation.
- Provide troubleshooting and technical support services for the networking infrastructure, IP addresses and naming services.
- Provide consulting and support services to identify network operational, monitoring and reporting requirements.
- Coordinate, schedule, implement and test network tuning activities.
- Define, implement and test network security schemas per requested requirements.
- Label network components with asset tags and track component locations, serial numbers, IP/MAC addresses and owners.
- Coordinate and schedule server repair services with 3rd party vendors and validate that expected repairs and network patches achieved expected benefits.
- Manage and maintain definitive hardware stores for networking spare parts and equipment.
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| Service Administrator (owner) |
Troy Mayes
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| VP Customer |
Provost |
| Availability |
The wired network is available 24 X 7 X 365 except during planned maintenance and upgrades.
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| Support |
- Support is provided 8:30 am - 5:00 pm M - F except for campus holidays and shutdowns
- Trouble calls to Help Desk 864.294.3277 or email help.desk@furman.edu
- Emergency support outside normal work hours is routed through Public Safety at 864.294.2111
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| Initiated |
- Approved Work Requests
- Escalated Incidents or Problems from the Help Desk
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| Charges |
None
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Delivery channels
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- Satisfied Work Requests
- Consulting and Support
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| Prerequisites |
- Power and operating environment for network equipment
- Internet connectivity provided by contracted Internet Service Provider
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| Key Service Targets |
TBD
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