Service Name
|
Database Management – mysql |
| Description |
University Database Management - mysql
|
Service Line
|
Administrative Systems
|
| Features |
- Plan, install, configure and test database configurations
- Identify server, network and capacity requirements needed to operate databases
- Decommission databases upon request
- Provide database requirements to support procurement activities
- Integrate databases with service application components on request
- Maintain database software assets in compliance with supporting 3rd party vendor requirements
- Maintain information about installed database software and database configuration items and ensure accuracy and availability to others
- Provide consulting services and support for release package testing, installation, deployment and operation
- Provide troubleshooting and technical support services for databases
- Coordinate, schedule, implement and test database tuning, reorganization, backup and restoration activities
- Provide consulting and support services to identify database operational, monitoring and reporting requirements
- Define physical and logical models for implementing and operating databases
- Idenitfy database capacity sizing needs and requirements and manage database performance and turning
- Define, implement and test database security schemas per requested requirements
- Maintain database Known Error and bug lists
- Plan, design, build, implement, test and maintain database checkpoint restart mechanisms
|
| Service Administrator (owner) |
Soren King
|
| VP Customer |
All Vice Presidents who have areas reporting to them that utilize and application build on MySQL Server. |
| Availability |
The MySQL DBMS is available 24 X 7 X 365 except during planned maintenance and upgrades.
|
| Support |
- Support is provided 8:30 am - 5:00 pm, M-F except for campus holidays and shutdowns.
- Trouble calls and programming requests to 864.294.3477 - helpdesk@furman.edu
|
| Initiated |
- Approved Work Requests
- Escalated Incidents or problems from the Help Desk
|
| Charges |
none
|
Delivery channels
|
- Satisfied Work Requests
- Consulting and Support
|
| Prerequisites |
Functioning infrastructure, network, servers, and user interface
|
| Key Service Targets |
- If a database outage occurs then access will be restored with two hours or the problem will be escalated to the appropriate vendor.
- Normal requests, e.g., new users, permissions, will be handled within 24 hours.
|