CIS Service Catalog Home

CIS Service Description

Service Name
University Computer Device Management
Description

This service provides management of University-owned desktop/laptop computers.

Service Line

 Help Desk and multimedia Services

Features
  • Design, build, test, implement and maintain computer images.
  • Identify, record and configure software applications and drivers used for CIS services.
  • Provide information about configurations and assets to others through a formalized request mechanism.
  • Conduct configuration and asset audit activities to ensure reliability of information where permitted.
  • Plan, design, build, test, implement and maintain automated discovery technologies and automated linkages to populate configuration and asset control management systems and repositories.
  • Maintain and manage information about warranties for physical assets.
  • coordinate activities to dispose of assets.
  • Maintain accurate information about attributes of configurations and assets such as status, location, serial number, description, owners, versions, and relationships to other configuration items.
  • Provide status accounting to validate usage of configurations and assets.
  • build and maintain standards for naming and labeling configuration and asset components.
  • Provide and maintain configuration baselines.
  • Provide requirements and strategies to backup and recover configuration and asset management systems and data in the event of a major business disruption.
  • Maintain workstation hardware and software assets in compliance with supporting 3rd party vendors.
  • Maintain information about installed workstation hardware, software and networking configuration items and insure accuracy and availability to others.
  • Provide consulting services and support for release package testing, installation, deployment and operation.
  • Provide troubleshooting and technical support services for workstation hardware, software and networking components.
  • Implement tuning actions for workstation assets.
  • Manage and maintain definitive hardware inventory of redeploy desktops, laptops and accessories.  
Service Administrator (owner)

Derek Stanley 

VP Customer VP for Business Affairs
Availability

8:30 am - 5:00 pm M-F except for campus holidays and shutdowns.

Support

 Help Desk 864.294.3277 or email help.desk@furman.edu 

Initiated
  • Approved work requests
  • Approved operational procedures
Charges

Service is at no charge to customer.  System costs vary by status, i.e., in replacement cycle or departmental/grant funded.

Delivery channels
  • Satisfied work requests
  • Consulting support
 Prerequisites

Device is for use by Furman University personnel or program associated with university.

 Key Service Targets
  • User satisfaction as measured through sampled surveys
  • Work requests satisfied within defined performance targets

Admission

Phone: 864-294-2034
Email: admission@furman.edu

Connect With Furman

3300 Poinsett Highway, Greenville, SC, 29613
Phone: 864-294-2000

Search Results

Loading search results...