Service Name
|
IT Business Services - Budget
|
| Description |
This service provides for accurate and reliable processing of Budget transactions.
|
Service Line
|
Administrative Systems
|
| Features |
- Create ad-hoc reports as requested.
- Research trouble call as needed until resolved - Contact the vendor as needed.
- Install updates as provided by the vendor.
- Assist in the set-up and implementation of new features.
- Develop programs to enhance the Budget functionality as prioritized by the Administrative Systems Advisory Committee.
|
| Service Administrator (owner) |
Randy Dill
|
| VP Customer |
Vice President for Business Affairs |
| Availability |
The Budget system is available 24 X 7 X 365 except during planned maintenance and upgrades.
|
| Support |
- Support is provided 8:30 am - 5:00 pm except for campus holidays and shutdowns.
- Trouble calls and programming requests to Help Desk at 864.294.3277 or help.desk@furman.edu
|
| Initiated |
Approved work requests
|
| Charges |
None
|
Delivery channels
|
- Completed work requests
- Consulting support
|
| Prerequisites |
- Functioning infrastructure, network, servers, Unidata, and user interface.
- Person reporting problem provides sufficient data to research the problem.
|
| Key Service Targets |
- If reporting or minor database issue then the issue is to be resolved in 24 hours.
- Successful completion of program development.
|