Service Name
|
Alumni / Development
|
| Description |
This service provides for accurate and reliable processing of Alumni/Development transactions.
|
Service Line
|
Shared/Department Software Support
|
| Features |
- Create ad-hoc reports as requested
- Research trouble calls as needed until resolved
- Contact the vendor as needed
- Install updates as provided by the vendor
- Assist in the set-up and implementation of new features
- Develop programs to enhance the Alumni/Development functionality as prioritized by the Administrative Systems Advisory Committee
|
| Service Administrator (owner) |
George Leventis
|
| VP Customer |
Vice President for Development
|
| Availability |
The Alumni/Development system is available 24 X 7 X 365 except during planned maintenance and upgrades. |
| Support |
- Support is provided 8:30 am - 5:00 pm M-F except for campus holidays and shutdowns
- Trouble calls and programming requests to Help Desk at 864.294.3277 or help.desk@furman.edu
|
| Initiated |
Approved work requests
|
| Charges |
None
|
Delivery channels
|
- Completed work requests
- Consulting support
|
| Prerequisites |
- Functioning infrastructure, network, servers, SQL Server, and user interface
- Person reporting problem provides sufficient data to research the problem
|
| Key Service Targets |
- If problem is related to the ability to process gifts then problem is to be resolved within 4 hours or escalated to the appropriate vendor
- If reporting or minor database issue then the issue is to be resolved in 24 hours
- Successful completion of program development
|