Service Name
|
Admissions
|
| Description |
This service provides for accurate and reliable processing of Admissions transactions.
|
Service Line
|
Shared/Department Software Support
|
| Features |
- Research trouble calls as related to connectivity
- Contact the vendor as needed
- Work with vendor to install updates as provided by the vendor
- Extract data from the system and load it into Colleague
|
| Service Administrator (owner) |
Soren King
|
| VP Customer |
Vice President for Enrollment
|
| Availability |
The Admissions system is available 24 X 7 X 365 except during planned maintenance and upgrades. |
| Support |
- Support is provided 8:30 am - 5:00 pm M-F except for campus holidays and shutdowns
- Trouble calls to Help Desk 864.294.3277 or email help.desk@furman.edu
|
| Initiated |
Approved work requests
|
| Charges |
None
|
Delivery channels
|
- Completed work requests
- Online services
- Consulting support
|
| Prerequisites |
- Functioning infrastructure, network, servers, SQL Server, and user interface
- Person reporting problem provides sufficient data to research the problem
|
| Key Service Targets |
- If problem is related to users connecting to the system then problem is to be resolved within 4 hours or escalated to the appropriate vendor.
- A problem related to the extraction of data and the interface to Colleague will be resolved within 24 hours.
|