Departments & Services (A-Z)

CIS Service Catalog

The CIS Service Catalog provides detailed descriptions for services provided by Computing and Information Services. If you have questions about any CIS service please contact the CIS Help Desk.

Service Line

Service Name

CIS Administration

CIS Services Strategy, Audit, and Reporting

CIS Financial Management

Change Control

IT Contract and Grant Support

IT Procurement Support

Security Management

Security Management and Consulting

Incident Response

Privacy and Identity Management

Help Desk and Multimedia Services

Account Services - NetID Support

Computer Hardware Support - Desktop / Laptop

Help Desk Support

Instructional Technology Services Management

Instructional Technology Support - Arts

Instructional Technology Support - Humanities

Instructional Technology Support - Physical Sciences

Instructional Technology Support - Social Sciences

Multimedia Facilities Management

Multimedia Equipment Lending and Scheduling

Print Management - Desktop

Print Management - Networked

Research Equipment Support

Technology Training

University Computer Deployment Management

University Computer Device Management

Video Streaming Support

Shared/Department Software Support

Campus Email and Messaging

Digtal Imaging System - Academic (Digicenter Support)

Learning Management System (Moodle)

IT Business Services - Accounts Receivable

IT Business Services - Accounts Payable

IT Business Services - Admissions

IT Business Services - Alumni/Development

IT Business Servcies - Budget

IT Business Services - Enrollment Management

IT Business Services - Financial Aid

IT Business Services - General Ledger

IT Business Services - Human Resources

IT Business Services - ID Card Services

IT Business Services - Payroll

IT Business Services - Registration and Student Records

IT Business Services - Room / Event Scheduling

IT Business Services - Student Housing

University Database Management - MS SQL

University Database Management - MySQL

University Database Management - Unidata

Website Support - Solutions Consulting

Website Support - Usability Consulting

Website Support - Web Content Management

Server Administration

Backup/Restore Management

Business Continuity / Disaster Recovery Management

Server Management - HP

Server Management - Linux

Server Management - Mac OSX Server

Server Management - Windows Server

Network Storage Management

Network Infrastructure

Configuration and Asset Management - Data Center

Configuration and Asset Management - Network

Internet and External Network Connection Management

Network Management - Wired

Network Management - Wireless

Site Preparation Support

Telephone Systems Management

University Cable TV Systems Management

 

Studying at the Duke LibraryThe Furman CIS service catalog is part of an initiative to implement Information Technology service management best practices for Furman University. Work on these service catalog descriptions is in-process. We started creating the Furman CIS service catalog using service descriptions found in:
Steinberg, R. A. Servicing ITIL: a Handbook of IT Services for ITIL Service Managers and Practitioners, Trafford Publishing; Victoria, BC, Canada; 2007.
Additional information on Information Technology Infrastructure Library (ITIL) best practices can be found in:
Behr, K., Kim, G., Spafford, G. The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps, IT Process Institute; Eugene, Oregon; 2005.
EDUCAUSE also provides a number of resources on how higher education uses ITIL concepts and policies to improve information technology service management.

Admission

Phone: 864-294-2034
Email: admission@furman.edu

Connect With Furman

3300 Poinsett Highway, Greenville, SC, 29613
Phone: 864-294-2000

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