Furman University

• The professional and student staff at the Help Desk offer various levels of information technology support for faculty, staff and students.
• We provide support either at the Help Desk, by phone, or by email

Where is the Help Desk?

• The Help Desk is located in the bottom floor of the Library.

Do Help Desk staff come out to student's rooms?

• The Help Desk will only send a technician to a student room if there is a problem with either a network jack or telephone port.

What should I do before I call the Help Desk?

• Please be at your computer and have time to work on the problem when you call. It is much easier to troubleshoot a problem over the phone when you are at your computer, and have time to help us perform some diagnostic tests..
• Please make a note of any error messages, and be prepared to give them to the Help Desk.
• Please have your computer's system information ready for the help desk. If you need help finding your computer's system info, please refer to these help sheets for Windows (pdf) or Macintosh (pdf) computers. 

If I need to bring my machine into the office should I call first?

• Yes. Different times of the year are very busy at the Help Desk; by calling first we can arrange the best time for you to bring in your computer.

Where do I find on-line support?

• Please see our Frequently Asked Questions (FAQs) and Self Help Guides.

Where do I find information on the Computer labs?

• Furman maintains an extensive number of computer labs available to the campus community, as well as
• Special purpose computer labs 

Does the Help Desk offer loaner computers?

• The Help Desk has a limited number of laptops to loan, available in two hour increments, for members of the campus community. These loaner laptops are for use only within the Duke Library.

How do I get a job at the Help Desk?

• Give the Help Desk a call at 864.294.3277 or stop by our office. We will direct you to the appropriate person