Service Catalog
The ITS Service Catalog provides detailed descriptions for services provided by Information Technology Services. If you have questions about any IT service, please contact the
IT Service Center.
Service Line
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Service Name
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ITS Administration
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Services Strategy, Audit, and Reporting
Financial Management
Change Control
Contract and Grant Support
Procurement Support
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Security Management
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Security Management and Consulting
Incident Response
Privacy and Identity Management
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IT Service Center and Multimedia Services
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Account Services - NetID Support
Computer Hardware Support - Desktop / Laptop
IT Service Center Support
Instructional Technology Services Management
Instructional Technology Support - Arts
Instructional Technology Support - Humanities
Instructional Technology Support - Physical Sciences
Instructional Technology Support - Social Sciences
Multimedia Facilities Management
Multimedia Equipment Lending and Scheduling
Print Management - Desktop
Print Management - Networked
Research Equipment Support
Technology Training
University Computer Deployment Management
University Computer Device Management
Video Streaming Support
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Shared/Department Software Support
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Campus Email and Messaging
Digital Imaging System - Academic (Digicenter Support)
Learning Management System (Moodle)
IT Business Services - Accounts Receivable
IT Business Services - Accounts Payable
IT Business Services - Admissions
IT Business Services - Alumni/Development
IT Business Services - Budget
IT Business Services - Financial Aid
IT Business Services - General Ledger
IT Business Services - Human Resources
IT Business Services - Payroll
IT Business Services - Peripheral Systems
IT Business Services - Registration and Student Records
IT Business Services - Room / Event Scheduling
IT Business Services - Student Housing
University Database Management - MS SQL
University Database Management - MySQL
University Database Management - Unidata
Website Support - Solutions Consulting
Website Support - Usability Consulting
Website Support - Web Content Management
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Server Administration
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Backup/Restore Management
Business Continuity / Disaster Recovery Management
Server Management - Linux
Server Management - Mac OSX Server
Server Management - Windows Server
Network Storage Management
Virtual Server Management
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Network Infrastructure
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Configuration and Asset Management - Data Center
Configuration and Asset Management - Network
Internet and External Network Connection Management
Network Management - Wired
Network Management - Wireless
Site Preparation Support
Telephone Systems Management
University Cable TV Systems Management
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The Furman ITS Service Catalog is part of an initiative to implement Information Technology service management best practices for Furman University. Work on these service catalog descriptions is in-process. We started creating the Furman ITS Service Catalog using service descriptions found in:
Steinberg, R. A. Servicing ITIL: a Handbook of IT Services for ITIL Service Managers and Practitioners, Trafford Publishing; Victoria, BC, Canada; 2007.
Additional information on Information Technology Infrastructure Library (ITIL) best practices can be found in:
Behr, K., Kim, G., Spafford, G. The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps, IT Process Institute; Eugene, Oregon; 2005.
EDUCAUSE also provides a number of resources on how higher education uses ITIL concepts and policies to improve information technology service management.
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